REFUND 

Goods sold are non-refundable.

If you received incorrect items, missing items or damaged/defective items during delivery, you may be eligible for an exchange or a store credit refund after 7 days of receiving your item. If 7 days have gone by since you first receive your purchase, unfortunately we cannot offer you a refund or exchange.

Defective/damaged items and incorrect items can only be exchanged with the same item or correct item (subject to stock availability) or store credit of the same amount.

To be eligible for an exchange, your item must be unused and in the same condition that you have received it. It must also be in it's original packaging. We would require visual proof (picture) of the damage/defect during your first inspection of the item along with your Returns slip. All damaged / incorrect items must be returned to Janine in order to be eligible for a Refund or Exchange.

Please email nvdismsinquiry@gmail.com to initiate the refund with the subject as REFUND/EXCHANGE. Our customer service representative will assist you with the Refund or Exchange and guide you through the process.

Exchanges 
We inspect all of our items carefully before shipping. However, we understand that sometimes items can be damaged during delivery and shipment. Unfortunately we unable to replace your damaged item cause by the courier services, kindly refer to the courier company services that you use.

 
For replacement items that are out of stock or unavailable for exchange, we will reimburse you the amount back.